Rafael Wasmann
Team Manager at Tp
Based in Portugal
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Seniority
Manager
Department
Operations
Location
Portugal
Industry
Outsourcing and Offshoring Consulting
Company size
213K
Contact information
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r•••••••@teleperformance.com
Phone
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Background
About Rafael Wasmann
Hello! I'm Rafael, a professional with extensive experience in team management, customer service, and digital marketing. With over 15 years of experience in these areas, I bring vast expertise in leading teams, providing valuable customer experiences, and crafting effective digital marketing strategies. Currently, I'm a Team Lead at Teleperformance, overseeing one of the teams on the Booking.com project in Lisbon, Portugal. Here, my focus is on achieving results and fostering a culture of collaboration and excellence within my team. Prior to my current role, I worked as a Customer Service Agent on the Booking.com project, where I provided support in both English and Portuguese, ensuring customer satisfaction at all times. Additionally, I was a co-owner of Roteiro Marketing Digital in Curitiba, Brazil, where I specialized in digital strategy development, social media management, and content marketing. I collaborated with clients to develop personalized marketing plans that boosted brand recognition and increased sales. Outside of work, you'll find me on Instagram, cooking, traveling, and taking photos around the world.
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