Rafal Urbanski
Sr Manager - Digtal Product Management at American Express
Based in United States
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Seniority
Manager
Department
General Business & Management
Location
United States
Industry
Financial Services
Company size
95K
Contact information
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r•••••••@americanexpress.com
Phone
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Background
About Rafal Urbanski
I bring over a decade of expertise in CRM system administration, ERP, SaaS, and database management, with a track record of optimizing business processes, enhancing marketing strategies, and driving significant improvements in lead conversion rates. I am proficient in Agile methodologies and experienced with various CRM platforms including Velocify, Salesforce, Siebel, and Adobe Campaigns, I excel in product management, API integration, and operations workflow design. With a background in business analysis and a solid technical skill set encompassing SQL, Azure DevOps, and JIRA, I have successfully led cross-functional teams in delivering solutions that meet both business needs and regulatory requirements. My commitment to continuous improvement and data governance has earned recognition from peers and management alike.
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