Rafeeqah Ely
Customer Success Team Advisor at Abebooks, An Amazon Company
Based in City of Cape Town, South Africa
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Seniority
Other
Department
Other
Location
City of Cape Town
Industry
Technology; Information and Internet
Company size
118
Contact information
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r•••••••@abebooks.com
Phone
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Background
About Rafeeqah Ely
Investigations & Customer Experience Specialist | Fraud Prevention | Team Leadership Results-driven professional with 7+ years’ combined experience in fraud investigations, customer service, and team leadership within fast-paced, global environments. Skilled in identifying and mitigating fraudulent activity, managing escalations, and leading high-performing teams to deliver exceptional customer outcomes. Adept at real-time operational monitoring, quality coaching, and process improvement. Holds a Bachelor’s degree with triple majors in Sociology, Psychology, and English Literature, plus higher certificates in HR Management and Economic Development. Known for analytical problem-solving, clear communication with cross-functional teams, and fostering a culture of integrity and customer trust. Seeking a fully remote role in fraud prevention, customer success, or team operations leadership.
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