Raghav Salgotra

Background

About Raghav Salgotra

16 Years of rich experience in Business Process Outsourcing industry with deep domain expertise in order to cash and leasing operations. Extensive experience in managing operations with P&L ownership, SLA / KPI delivery, driving employee engagement programs. Have lead and executed process transformation consulting assignments across globe for leading asset finance and auto finance companies focused on improving revenue, cost efficiencies, reducing delinquencies.Have led and supported planning and executing transition of several big and complex accounts to delivery centers in India. Strong functional expertise in contract setup, payment processing, collections and servicing processesDeveloped the smart enterprise process framework for leasing and lending processes, establishing linkages between operational metrics and key business outcomes and creating a repository of industry wide best in class practices. In my current role, I partner with clients to develop transformation road map with latest digital technologies and analytics embedded in process, helping them drive efficiencies across operations.