Raghava Potula

Background

About Raghava Potula

An application support/Prod Support Analyst having more than 15 years of experience in software industry with in.Net,Web Api, Sql being the core.Good exposure and knowledge in Reporting tool Active Report JS Designer and good exposure in tools like Tfs, Git. Experience includes excellent background in people skills and various computer systems, hardware, and software Working with Infobrain, ADP, Systime and CGI as Developer/Application support has been an escalation point for team for critical issues. Worked for few months in UK and South Africa as an Application Support Analyst Good in Development/supporting web applications in Microsoft Visual Studio 2008, 2010, 2012 using JavaScript,AngularJs,ASP.Net, C#, Asp.net MVC,Vb.net, VB6.0, SQL Server 2005, 2008, 2012,2015 and basic knowledge on AWS.Have good Experience in tools like Swagger and Postman As an Application Support Analyst have the skills to communicate effectively with the end-user and understand the problem. Working experience in rotational shifts and L1 and L2 Production support Handled the tickets effectively and understood the accountability for the ticket closure and took the ownership and taken the support ticket to closure with my understanding, technical skills and escalating it to the next level if required. Have the required technical skills in.NET & the Database (SQL Server) to drill down to the cause of the reported issue starting from the user interface to the levels deep to data storage and have skill set to understand the business logic written by software developer during application development. Bugs and performance issues found by testing software have been reported to IT Support services for permanent fix. Working as Production Support, attended production calls, trouble shouted the application and resolved bugs.