Raghavendra Krishnamurthy

Background

About Raghavendra Krishnamurthy

As the Head of Support at Keyloop, I lead global support teams from multiple locations that delivers high quality support experience for our Dealers. With over 24+ years of experience in IT, I am passionate about helping customers get the most value from their technology investment and finding better ways of doing things. I have a track record of transitioning various businesses from offshore I also collaborate closely with product management, development, and geographically diverse teams to develop technical product roadmaps and ensure the support organization is current on technologies utilized. I am a self-directed and capable decision maker who works with my teams, not just tells them what to do. I am a people leader, a knowledge seeker, and a customer experience advocate. Executive Summary Result oriented professional with over 24+ years of experience in Operations Management, Customer Support, Service Management, Six Sigma / Lean Six Sigma Management Possess long track record of ensuring that the day-to-day operations of a business run smoothly. Implemented processes that enabled the reduction of movements on cases by 30%. Designed and implemented onboarding process that reduced ~20% of overall employees that drop out after receiving offers. Adroit in developing practical strategies for operational excellence by increasing the CSAT by 8% and reduction of escalations from 8% to a steady rate of below ~4%. Motivated and goal driven leader with strong work ethics, continuously striving for improvement coupled with excellent administrative aptitude and the commitment to offer quality work. Implemented process changes that reduced customer support response time by 30%, resulting in a 15% increase in customer satisfaction ratings and a 15% decrease in customer churn A strong communicator with excellent analytical, problem solving, multi-tasking and interpersonal skills enabled an increase of ENPS by ~15 to ~20%.