Rahaman Mujawar
Team Leader at Tata Consultancy Services
Based in Thane, India
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Seniority
Manager
Department
Operations
Location
Thane
Industry
IT Services and IT Consulting
Company size
696K
Contact information
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r•••••••@tcs.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Rahaman Mujawar
Currently I am working as a Team Leader for Bond Finalization Bloomberg project with more than 12 years of experience. Job Responsibilities & Working Areas:* Responsible for team's daily productivity target as per the defined KPI.* Responsible to ensure team is 100% compliance with SOP & code of conduct.* Monitoring all workflow dashboard & task assignment on a daily basis.* Updating SOP & also conducting workflow training with client.* Ensuring that team adhering to the defined SLA for each work item.* To connect with team and share latest update/feedback on error contributors.* To prepare weekly PPT & presenting workflow status with client in WBR meeting.* To prepare bi-monthly Product Knowledge Test for the team.* Connecting with SME to review team's quality data & providing feedback accordingly.* Connecting with manager to review and share team's performance.* To coordinate with client to resolve any issues generated while working on special project to discuss any update or process changes.* To motivate the team to achieve quality benchmark & production with TAT adherence.* Coordinating with client and counter ODCs to manage production as well as quality related issues.
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