Rahim Kassam

Background

About Rahim Kassam

Skills & Abilities- Coaching and Mentoring - People Development - Operations Management - Major Incident Management - Exceptional Service Manager experience - Stakeholder Management and Communication - Strategic Objective Planning - Continuous Improvement - Problem Solving - Making data-driven decisions - Understanding business requirements - Putting the customer at the heart of everything I am an accomplished Service Management, Operations and People leader who has been able to adapt to an ever-changing technology and product landscape. My passion lies in ensuring world-class Service Management experiences for products and services as well as a deep love for coaching and mentoring new or existing teams. I am also a keen and natural problem solver with a demonstrable ability to bridge multiple departments, create strong, long-lasting relationships, exceptional stakeholder management and be a person that the business and teams can trust. I deeply understand Service Management, Agile methodologies, Product Management, roadmap management and product strategy. I am highly adaptable, keen to learn new things and bring fresh perspectives to ways of working and delivering products and services. I have many experiences and have never avoided a new challenge or opportunity. Adept at transforming existing teams into high performing teams as well as creating new teams with the skills, personal and cultural attributes to be high performers. I am someone who can lead any team. I am action-oriented and can make decisions using data. I build relationships and instil confidence with customers and stakeholders. I love to improve products and how services are delivered to customers.