Rahul Chatterjee

Background

About Rahul Chatterjee

A versatile professional with 13+ years of experience as a Senior Customer Service Analyst, Process Trainer and Supervisor and now working as a Senior Service Desk Analyst with Wipro. • Specialist with expertise in fostering customer/client relationships and offering top-notch customer service with a focus on customer care, delight, and retention. • Effective in developing, training and mentoring teams to deliver excellence in sync with the organizational objective • Proven ability to address customer queries, analyze issues and provide precise technical/product solutions promptly • Capability to establish and preserve friendly connections with users, peers, and others at all levels by using diplomacy, discretion, and interpersonal abilities • Successfully offered suggestions for strengthening team cohesiveness • Articulate communicator with effective leadership, decision-making, problem-solving, and interpersonal skills NOTEWORTHY ACCOMPLISHMENTS • Received various process-related awards and accolades in HSBC ITID • Outstanding Contribution Award 2015 in Teleminds Infotech Pvt. Ltd. • Best Performer 2013 and Knowledge Leader 2014 Awards in Choice Force Infotech Pvt. Ltd. • Customer Satisfaction Survey winner and 2ndRunners Up in Technical Process Training in Wipro BPO SKILLS • Team Leadership and Management • Training and Mentoring • Service Desk • Customer Service & Satisfaction • Customer/Client Relations • GSD Support • Technical & Product Support • Process Training • Troubleshooting • Incident Document Creation • Query Handling • Root Cause Analysis