Rahul Dey

Background

About Rahul Dey

With 6 years of experience in people management, I have developed a strong foundation in operations, audit, and training. My passion for leading and developing teams has been a driving force in my success as an assistant manager. I have played a key role in implementing new processes and systems, leveraging my attention to detail and analytical skills to drive positive outcomes. In addition to my managerial expertise, I excel in communication and relationship building. I have experience working across various departments, including operations, audit, and training, and have been involved in pilot processes and process transitions.#PeopleManagement #Operations #Audit #Training #ProcessImprovement #Communication #RelationshipBuilding Client Relationship management - Providing effective resolution to customer queries and improving relations with them by anticipating future requirements to ensure a positive experience: initiating & sustaining effort to better client satisfaction score. Initiating & sustaining efforts for better customer satisfaction scores through regular relationship calls and conducting training sessions to provide regular updates on changes new policies. Skills - Project Management,Optimum Resource Utilisation, Service Delivery (SLA), Performance Management, Client Management, People Management, Claim management, Claim adjudication, RCM, Benefit management, Blended business to business calling, Reconciliation, Teller Balancing, SOP Updating Group life, Prescription drugs, long term care, Hospitals sickness and accident policies, Wellness policies, HIPPA etc. Domain expertise - US Healthcare, Define Benefit & Contribution, Health & welfare benefits, Banking & Reconciliation, BSFI and training. Trainer Roles & Responsibilities - Designing Start to End training plan & Calendar. •Providing Class room training to new users, support graduation & going live. •Refresher Training, arranging monthly mandatory process training, Monthly PKT, •Recruiting new hire on boarding & training. •Rolling out defaulters report for company mandatory training etc. •Providing domain training, corporate training for grooming and development. •Leading the training team, Giving Healthcare training to BDS, M-Pharma, B-Pharma, physiotherapist and many others from medical backgrounds. Transition role and responsibilities - Getting process trained from client. Discussion on SOP and updating SOP. Setting up the pilot batch, Giving them process Traning and monitoring their performance until they go live.