Rahul G.

Background

About Rahul G.

Seasoned, result-driven Business Analyst with over 15 years of experience delivering impactful digital solutions across banking, retail, telecom, and insurance domains, with a strong focus on self-service tools, workflow automation, and customer experience optimization. • Successfully led end-to-end product and platform initiatives across web and mobile, including dashboard revamps, mobile invoicing, payment system integrations, EDI automation, and digital banking solutions - driving measurable improvements in engagement, performance, and operational efficiency. • Proficient in agile methodologies, requirement elicitation, and data-driven experimentation (A/B testing, analytics), consistently improving operational efficiency through innovative self-service solutions. • Recognized for innovation, stakeholder alignment, and delivery excellence — earning multiple awards for client satisfaction and digital transformation initiatives at IBM and other organizations.