Rahul Hatalkar

Background

About Rahul Hatalkar

I am a forward-focused Salesforce professional with extensive experience in Product and Program ownership, driving roadmaps, implementation, and adoption of solutions tailored to unique business needs. With deep expertise in Sales Cloud, Service Cloud, Agile methodologies, and program governance, I bridge the gap between technical teams and business stakeholders to ensure Salesforce products deliver real value. I lead teams through the Agile lifecycle — PI Planning, Sprint Planning, daily standups, sprint closure, and retrospectives — while managing backlogs, defining requirements, and prioritizing features to maximize deliverable value. I establish program governance, communication cadence, and reporting structures to align multiple teams, track risks, and ensure timely resolution of issues. I have led initiatives that improved SLA compliance, streamlined case resolution, and enhanced user adoption, while collaborating across business units, IT, and consulting partners to deliver scalable, high-impact Salesforce solutions. I empower teams through mentorship, fostering collaboration, accountability, and a culture of continuous improvement. With over 25 years in technology, including 15 years of progressive product and program experience in finance, insurance, life sciences, banking, and retail, I am passionate about helping organizations leverage Salesforce to transform operations, enhance customer engagement, and drive measurable business outcomes.