Rahul Pipli

Background

About Rahul Pipli

I am currently working as an Operations Executive at Novel Healthtech Solutions Pvt Ltd, where I started in November 2024. In this role, I provide operational support to our client Fusion Finance Limited and work on the HospiCash product.My responsibilities include handling customer support, coordinating with insurance companies, and assisting customers throughout the claim settlement process. I regularly communicate with both customers and insurance providers to ensure smooth processing of claims and timely resolution of issues. I am also responsible for maintaining MIS data, updating records in Excel, verifying documents, and ensuring proper data management for operational efficiency.Before joining this role, I worked as a Freelance Field Investigator in the insurance sector. During that time, I handled investigations related to Cashless Claims, Reimbursement Claims, and Personal Accident cases. My work involved conducting field investigations, verifying claim details, collecting information, and supporting the insurance verification process to ensure transparency and accuracy in claim handling.Through my professional journey, I have developed strong skills in customer communication, insurance coordination, claims processing, data management, and problem solving. I enjoy working in roles that require responsibility, accuracy, and effective coordination between multiple stakeholders.I am always open to learning new processes, improving operational efficiency, and growing professionally in the healthcare, insurance, and operations domain.