Rainier Torres

Background

About Rainier Torres

A Computer Engineering graduate, ITIL V3 foundation with over 10 years of experience in Information Technology. Specializing in Information Technology Platforms. Strong knowledge in Project Management, IT Service Management, Vendor Management, IT and Business requirements analysis, Platform Infrastructure Technologies. Career highlights and achievements garnered: • Consolidated multi-tiered infrastructure from 17 to 5 compute racks to reduce Data Center environment and operational expenditures. • Re-designed backup component to comply with the best practice, long-term scalability and increased backup throughput by ~50%. • Developed Capacity Management and Software License Management process to maintain organization licensing compliance and delivered a cost-effective infrastructure. • Transformed end user workspace to protect end user data and ease collaboration. • Modelled and launched self-service portal for new software request to streamline and track end user software request. • One of the champions who developed Al Inma’s IT process and procedure that streamlined the effectiveness of IT Governance. • Established Helpdesk and Desk side to provide level 1 and 2 support to 300+end users. • Successfully migrated 300+ users e-mail mailbox to Microsoft exchange to provide better data privacy, protection and data management. • Implemented the entire security baseline on Windows OS to be PCI-DSS Certified. • Deployed initial Disaster Recovery Site for Tier-3 to provide site high availability.