Raisa Chatterjee

Background

About Raisa Chatterjee

Creating Service Management Plan document as a part of CMMI activity. • Initiating a lean project for driving automation of scripts in the process flow of various applications. • Performed Quality Audits across site locations- Responsible for Internal Quality Audit- Responsible for documentation process necessary for ISO Standards- Responsible for customer complaints handling. • Coordinate and manage all aspects of the implementation and surveillance processes to ensure that the quality systems of all locations meet the requirements of the TS standards and achieve successful registration. Present internal audit strategy and results to executive staff to identify preventive action activities and benchmarking opportunities. • Oversee the development of monthly reports for Quality and supplier performance and customer satisfaction. • Oversee internal audit processes and improve operating procedures and management reviews. • Develop and implement a supplier improvement program and monitor dashboards • Conduct assessments across all locations and analyze results and develop best practices. • Commence and actively work for Financial Audits and Internal audits to meet compliance of each Application • Maintaining and updating Software Asset Tracker on weekly basis thus following the best practices of Software Asset Management.