Raj Sumal
Head of Intelligent Customer Operations, Europe & Apac at Capgemini
Based in Derby, United Kingdom
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Seniority
Director
Department
Operations
Location
Derby
Industry
IT Services and IT Consulting
Company size
332K
Contact information
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r•••••••@••••••.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Raj Sumal
As the Regional Head of Intelligent Customer Operations at Capgemini, I lead and develop agile operational strategies that deliver effective results for our clients and customers in various industries. I have over 17 years of experience in the contact center industry, with a proven track record of creating and maintaining strategic, long-lasting partnerships with major brands. My core competencies include CX Development & Transformation, Process Improvement, Future Operating Model design and improving ROI of technology investments. I have driven the optimisation and streamlining of customer journeys leading to operational efficiency. I am passionate about enabling digital transformation and innovation for our clients, and empowering teams to achieve excellence and customer satisfaction.
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