Raja Manickam

Background

About Raja Manickam

Versatile Support Specialist skilled handling data technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. IT Support Analyst with 10+ years of Experience IT Support Specialist Neustar Data InfoTech Pvt Ltd Bangalore Karnataka • Created user accounts and managed access control. • Configured hardware devices and software to set up workstations for employees. • Patched software and installed new versions to eliminate security problems and protect data. • Used Confluence to create and update knowledge base documents. • Onboard new hires to company and provide required IT Assets. • Supported users with Software Hardware and network issues [Windows. MAC & VDI (Jump hosts & AWS) And Mobile Devices]. • Handle Assets on site. (Printers & other IT Equipment's on common area on site). • Manage Asset details [Procurement & Scraping of old Assets]. • Provision AWS to users on requirement. • Manage Telecommunication devices on office premises. • Adhering to SLA and bring all issues to resolution ASAP. • Collected aggregated verified and monitored trend data. • Monitored systems in operation and input commands to troubleshoot areas. • Manage request from users globally on all IT Related requests. • Share obtained knowledge to team on new issues and train teammates. • Connect with R&D teams to test new tools on work environments & Clusters. • Manage SCCM & JAMF with application packaging to be pushed onto user systems. • Collaborated with vendors to locate replacement components and resolve advanced problems. • Monitored helpdesk and responded to incoming tickets to address support needs. • Answered customer support inquiries via specialized ticket tracking platforms including Service-Now and JIRA. • Configured and distributed devices used daily by employees. • Performed troubleshooting of network connectivity for BYOD (Bring Your Own Device) participants confirming successful connectivity and BYOD policy compliance. • Helped streamline repair processes and update procedures for support action consistency. • Developed and tested new product offerings prior to release to assist development team in bug identification • Maintained and operated AV equipment for use during internal presentations and client-facing events