Rajan Pal

Background

About Rajan Pal

Techno-Functional Consultant – AMI, MDM & HESKey Responsibilities: • Led BAU (Business-As-Usual) support and enhancements for AMI (Advanced Metering Infrastructure), MDM (Meter Data Management), and HES (Head-End Systems) platforms for a large-scale Australian utility. • Monitored and managed the data flow from smart meters to MDM systems, ensuring timely and accurate processing of interval and register reads. • Handled day-to-day operations, incident resolution, system performance monitoring, and exception management in the AMI ecosystem. • Configured and maintained HES to ensure reliable communication between smart meters and backend systems; performed health checks, batch collections, and firmware management. • Supported the MDM system’s data validation, estimation, and editing (VEE) processes, ensuring high-quality data for billing and analytics. • Interfaced with cross-functional teams including operations, IT, and vendors to resolve field communication issues and data anomalies. • Played a key role in smart meter rollout and AMI implementation project: meter provisioning, integration with CIS and OMS, and functional testing of end-to-end data flow. • Engaged in stakeholder discussions for requirement gathering, impact analysis, change requests, and functional documentation. • Developed automation scripts and reporting tools to improve system monitoring and operational efficiency. • Supported SIT/UAT testing, including meter simulation, data validation, and defect resolution.Achievements: • Reduced meter read exceptions by 30% through proactive monitoring and system tuning. • Successfully supported transition from legacy metering to smart meters with minimal operational disruption. • Delivered high user satisfaction in BAU operations and post-go-live support phases.Technical & Functional Skills • AMI Ecosystem: Smart Metering (AMI 1.0 & 2.0), Remote Connect/Disconnect, Outage Detection, Event Management • MDM Platforms: Oracle Utilities MDM, SAP IS-U (modify per your experience) • HES Platforms: Itron, Landis+Gyr, Silver Spring Networks, Honeywell (modify accordingly) • BAU Support: Data flow troubleshooting, VEE processes, meter read validation, communication failure resolution • Integration: CIS, OMS, SCADA, Billing, Middleware (SAP PI/PO, Dell Boomi, IBM ESB) • Testing & Automation: SIT/UAT Support, Test Case Design, Meter Simulation, SQL, PowerShell, Python • Reporting & Monitoring: Power BI, SQL Reporting Services (SSRS), Excel Dashboards, Exception Reporting