Rajan Sherestha

Background

About Rajan Sherestha

Tech-Savvy Problem Solver | Customer-Focused Support ProfessionalWith 12+ years of experience spanning business process support, technical resolution, and product support, I have built a strong foundation in ERP systems, hospitality technology, and customer service excellence.My professional journey began at Infosys as a Process Associate in the HMIS process, where I developed expertise in handling business operations and process optimization. Moving to Dell as a Resolution Expert, I refined my troubleshooting skills, ensuring seamless technical resolutions for end users.At Epicor, I transitioned into a Senior Technical Support Analyst role, where I specialized in ERP solutions, assisting clients in resolving system challenges and enhancing operational efficiency. Currently, at Infor, I serve as a Product Support Analyst II, focusing on the hospitality sector, helping businesses leverage technology for seamless guest experiences.Key Strengths & Expertise:Technical & Product Support – Troubleshooting complex software issues efficientlyERP & Hospitality Tech – Specialized in ERP solutions and industry-specific softwareCustomer-Centric Approach – Committed to delivering exceptional client supportProblem-Solving & Resolution – Identifying root causes and implementing effective solutionsProcess Optimization – Enhancing workflows to improve efficiency and user experienceI am passionate about leveraging technology to drive business success and constantly seek opportunities to expand my knowledge and skills in the ever-evolving tech landscape. Let’s connect and explore ways to collaborate!