Rajdeep Bose

Background

About Rajdeep Bose

Data and analytics driven customer communications and experience professional with specialization in multi-channel customer facing in B2B/C industries • Delivery of best client experience through critical thinking, content creation, pre/post-sales support functions, project co-ordination, product knowledge, business development, policy adherence, competition analysis, escalation and crisis management • Adept at cross department coordination through excellent stakeholder management, process analysis and acute attention to detail with strong problem-solving and prioritization skills • Recognized on multiple occasions for consistently achieving departmental objectives and individual targets by going the extra mile • Skills and Application: Customer Service | Customer Onboarding and Retention | Crisis & Escalation Management | Compliance & Regulatory Policy adherence | Process Improvement | Strategy Development | Process Flow Documentation | Client Presentation Apps and Tools experience: MS Office Suite | G Doc Suite | Social Media – Hootsuite, Meta Business Suite | Project Management – Notion, Jira | Process Documentation – Confluence, Mila | CRM – Salesforce, Freshdesk, ZOHO | Data and Analytics – Amplitude, Looker, Reviewtrackers | Application marketplace – Apple app store, Google play store | Internal & External comms - Zoom, G Doc Suite, OneDrive, Microsoft Office, Slack