Rajdeep Mishra
Process Specialist at Infosys Bpm
Based in Pune, India
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Seniority
Staff
Department
Information Technology
Location
Pune
Industry
IT Services and IT Consulting
Company size
44K
Contact information
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r•••••••@infosys.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Rajdeep Mishra
Experienced IT Service Desk professional with over 3 years of expertise in providing top-notch technical support and solutions. Skilled in diagnosing, troubleshooting, and resolving a wide range of technical issues, ensuring minimal disruption to business operations. Proficient in managing service requests, incidents, and problem tickets, while maintaining high standards of customer satisfaction. Key Competencies- Technical support for hardware, software, and network issues - Incident and problem management - Remote troubleshooting and support - Knowledge base creation and maintenance - Strong communication and interpersonal skills - ITIL framework and best practices - ServiceNow, JIRA, or similar ITSM tools Passionate about leveraging technology to enhance productivity and efficiency. Adept at working in fast-paced environments and committed to continuous learning and improvement. Seeking to contribute to a dynamic team where my skills and experience can drive exceptional service delivery and support.
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