Rajeev Ahobala

Background

About Rajeev Ahobala

Experienced technical leader with 21+ years in comprehensive product support roles, proficient in data networks & security. Expertise in Unified Communication, UCaaS & CCaaS, and customer service. Proven track record in managing high-performing teams, driving operational excellence, and implementing innovative solutions to enhance customer support and service delivery. Skilled in strategic planning, process optimisation, and cross-functional collaboration to achieve business goals. Expertise in technical leadership, project management, and driving continuous improvement initiatives. Seeking challenging opportunities to leverage my skills and experience in a challenging environment to contribute to organisational success. Key Strengths: Leadership Impact: Led highly skilled teams to achieve remarkable success, managing large enterprise, fintech, and SMB clients, resulting in significant Monthly Recurring Revenues (MRRs). Team Building & Motivation: Spearheaded team building initiatives, fostering a culture of excellence that drives motivation and productivity among team members. Strategic Support Planning: Implemented technology-driven processes, contributing valuable insights to strategic support planning and product enhancements. People Development & Relationship Management: Renowned for strengths in people development, relationship management, and change leadership, consistently delivering results with a sense of urgency. Technical Profile: Expertise in UCaaS and CCaaS, with over 21 years of experience in data networks, unified communications, and collaboration technologies. Proficient in Tableau, SQL, and Python (Pandas, NumPy) for data analysis, visualization, and machine learning applications. Skilled in IP networks, including routing, switching, and Quality of Service (QoS) implementation for voice traffic prioritisation and network security Experienced in Unified Communications (UC) and Collaboration tools, including Cisco Collaboration products like CUCM, Telepresence, and Unity Connection. Strong understanding of network protocols and technologies, such as VOIP, SIP, H.323, and Security Assertion Markup Language (SAML). Familiar with cloud-based communication platforms and services, including deployment and management of UCaaS and CCaaS solutions. Hands-on experience in technical leadership, project management, people management, and operations management within enterprise environments. Knowledgeable in data science concepts and applications, including data analysis, machine learning algorithms, and predictive modeling.