Rajeev Keswani

Background

About Rajeev Keswani

Seasoned Delivery manager with over 20 years of experience in the BPO industry. Throughout my career, I’ve led large - scale operations across various domains, with a strong focus on Telecom services. I’m passionate about building strong teams, fostering a culture of continuous improvement, and delivering value to both clients and the organization. Over the course of my 20-year career, I have had the opportunity to work with globally recognized IT giants, including Tech Mahindra and Tata Consultancy services ( TCS). Expertise in Client & Team Management, Delivery Operations, BPO Inbound customer service, Outbound Sales process, Client Day to day management / Performance management (Flexible to work in any location within India / Outside India) Experience of working in Inbound Customer service, Outbound Sales, Backoffice operations, voice - non -voice process, Technical & IT Application support. Extensive knowledge of CMI & BFSI Domain – Telecom & BFSI Experience of working with BPO international process like US Mortgage, Citi US credit cards customer service & upselling, British Telecom, 3 UK Network, Telstra - Australia’s leading telecommunications company & City National bank - Canada Played various roles in 20 years of working experience starting from - Customer service associate, subject matter expert, Trainer, Team Leader, Assistant Manager and currently as Delivery Manager CBO Agile Champion, lean six sigma & ITIL foundation certified Visited Brisbane Australia in 2018 to share best practices with Telstra Business onsite team