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Rajendra Bhambid

Head Crm and Contact Center Solution at Indusind Bank

Based in Mumbai, India

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Seniority

Director

Department

Customer/Client Service

Location

Mumbai

Industry

Banking

Company size

52K

Contact information

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Email

1 credit

r•••••••@indusind.com

Phone

5 credits

+91 ••• •••• ••••

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Background

About Rajendra Bhambid

Creative & results-driven technology leader, with over 17 years of experience in large engagements including IT Project/ Program Management, Delivery Management, Operations Management, Business Re-engineering, Business Consultancy, Software Upgrades & Implementation, Budgeting & Cost Control, Governance & People Management across multiple business verticals - Banking, Insurance, Retail domains Led collaboration, change management, innovation and adoption for successful business transformation initiatives with regional operations personnel to ensure significant value was achieved to facilitate high demand to adopt changes quickly Strong project/program management, implementation, analytical and training skills that have resulted in repeated success in guiding sizeable, cross-functional teams in the design & launch of leading-edge solutions and best practices Served as an Individual Contributor for consolidating the outbound sales unit into 1 single technology-driven controlled unit named as ADC (Axis Digital Circle); brain stormed the concept, technology landscape and manpower hiring Exhibited excellence in grasping the big picture, conceptualizing, developing and implementing solutions, partnering closely with Business Leaders & Stakeholders to achieve higher levels of efficiency & effectiveness Logical thinker and strong communicator noted for transforming IT organizations with support to global, enterprise–wide infrastructures; expert in building and expanding teams in the field of technology and setup/expansion of infrastructure projects Competency in managing multiple simultaneous IT projects/initiatives with thorough analysis of the business opportunities to ensure strategic growth, cost/process optimization and service stability Pioneered an industry revolution with innovative services that expanded market growth; enabled technology that provided multi-million dollar opportunities and revenue growth Customer Centric Professional; efficient in interacting with clients for following up on unresolved issues; effective in ensuring high-quality customer experience, enriching customer satisfaction while adhering to the work processes & SLAs

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Rajendra Bhambid Email & Phone Number @ Indusind Bank | Kipplo Discover