Rajesh Arya

Background

About Rajesh Arya

With over 14 years of experience in IT service management, I specialize in leading and optimizing ITIL-based processes, including Incident, Change, Problem, and Knowledge Management. Currently, I lead a team at Kyndryl Solutions Pvt Ltd, the managed infrastructure services spin-off of IBM India, where I am responsible for ensuring seamless service delivery and operational excellence. My background includes extensive experience managing IT helpdesk operations and delivering high-quality customer service. I hold certifications in ITIL 4 Foundation and ITIL v3 Intermediate, reflecting my commitment to industry best practices and continual service improvement. In addition to core ITSM expertise, I bring hands-on knowledge of Agile methodologies, Power BI, and MS Excel, which I leverage to enhance performance metrics, drive data-driven decisions, and streamline service operations. I am known for my strong interpersonal and leadership skills, including effective communication, critical thinking, and a solution-oriented mindset. These strengths enable me to collaborate across departments, resolve complex issues, and lead high-performing teams toward shared goals. I am passionate about driving operational efficiency, fostering innovation, and delivering value through strategic IT service management. Always eager to grow, contribute, and make an impact in dynamic and evolving environments.