Rajesh Pathmanaban

Background

About Rajesh Pathmanaban

Experienced Project Manager, specializing in Unified Collaboration with 19 years of industry experience, including 13 years of expertise with Cisco products and solutions, as well as over 5 years of experience in Project Management. Highly skilled expert with extensive experience in successful large-scale migration projects, specializing in seamless transition to Cisco Unified Communications platforms from Avaya & Microsoft Teams. Successfully upgraded the Unified Communication System from 8.5 to 11.5 with zero downtime and seamless transition. Successfully led the Cisco Webex calling migration project from Avaya and UCaaS solution within the defined time. Expert in administering Webex Control Hub, which includes all video conferencing endpoints from desktop setups to large video conferencing rooms like DX 80, Pro 55, Room kit & Room kit Plus. In-depth knowledge of Cisco Products and expertise in Cisco Webex Calling DI Multi-tenant environment, including CUCM (till 11.X), CME, Unity Connection, CER (911), UCCX, Webex Contact Center, Webex Meeting/Webinar, and Expressway C&E. Good knowledge of Avaya PBX System, including Avaya CMS, ACDs, gateways, endpoints, etc. Good hands-on experience in Secure Logix for blocking spam & Robocalls. Experience in vendor management, working with major telecom providers like AT & T, Verizon, Lumen, Windstream, and NWN to coordinate service delivery and SLA compliance. Proficient at stakeholder engagement, risk management, and resource planning, with a track record of aligning UC projects with organizational goals. Administering Cisco Webex Cloud, Cisco Telepresence Management Suite, and Polycom RealPresence for Audio & Video conferencing. Key player in upgrading the Unified Communication System from 8.5 to 11.5. Strong communication and management skills, with an emphasis on delivering scalable, high-availability UC solutions that increase user experience and effective productivity. Expert in handling Applications, scripts, prompts, triggers, call control groups, resources, and contact service queues in Cisco Contact Centre. Successfully performed the Knowledge Transfer for TRW Automobile (Malaysia) Datacentre by being the SPOC to on-site & off-shore teams.