Rajesh Rout.

Background

About Rajesh Rout.

AboutI am working as a Technical Manager (CoTEK) at a M&M dealership since 2021. CoTEK is the single window contact to M&M for all technical matters and correspondence.DUTIES AND RESPONSIBILITIES:• To resolve all complex technical problems which could not be resolved by technicians/ eTEKs.• To prepare skill matrix for all the technical staff and design class room / OJT plan accordingly. To act as a relay trainer ( In-house trainer ) at the dealership.• To train dealership personnel on the product and ensure relevant technical information is available across (Sales & Customer Care) the dealership. • Single window contact to Mahindra & Mahindra for all technicalmatters / correspondence.• To analyze repeat repairs and initiate corrective actions basis root causes.• In-charge of technical library at the dealership.• Share best practices / important observation with the team in meetings. • Ensure high quality and safety in workshop.• Ensure all technical SOPs are adhered to.• Educating shop floor staff on 3S to maintain high level of discipline and housekeeping.• Upkeep of Technical Service Bulletin (TSB) file and sharing with all concerned during team meeting.