Rajiv Joshi

Background

About Rajiv Joshi

Business Development. Managing business partnerships across borders: Linking technology solutions to business opportunities. Identifying partners for Austrian / German firms in India. Global Customer Support Management, Complaint Management, CRM Systems Long experience in managing Customer Support & Customer relationships, in a true global context. Insights into Medical Diagnostics trends in India and Emerging markets: 25 years of experience in Medical Devices - Critical Care, Point-of-care and IVD segments Connecting Austria with India: Broad network in India and APAC, across industries and sectors. Familiarity with market trends, mind-set and value systems, both in India and Europe Fluent in English and German, besides key Indian languages.(Hindi, Marathi, Gujarati) Global exposure over the last 25 years: Rajiv has lived and worked in India, Asia Pacific, Switzerland, and currently, in Austria. Familiarity with work cultures across Asia, Europe, LATAM and the USA Ability to deliver in any environment globally. Medical Device Complaint Handling_ Quality & vigilance specific: In-depth understanding of Regulatory requirements. Experience in defining and managing global Complaint processes that meet FDA requirements detailed in 21 CFR 820.3 Preparing for and surviving audits. Audit-proof interfaces between Complaint Handling, Investigations and CAPA process. Customer Support_Business specific: Defining pragmatic Service Strategies and attractive Service Value propositions. Translating and deploying Service Strategies into global operating processes. Managing CRM for Service. Deriving KPIs from CRM and Complaint process, to drive Service efficiency and product quality. Implementing global processes to measure and quantify customer satisfaction 3. Alumni of „Roche Horizons” - Elite Roche Leadership Development Program from Basel Recognised and nurtured by Roche-Corporate as one of their Global Talents.