Verified recordIT Services and IT Consulting

Rajkumar Dharmalingam

Senior Test Analyst at Cognizant

Based in Madrid, Spain

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Seniority

Staff

Department

Information Technology

Location

Madrid

Industry

IT Services and IT Consulting

Company size

352K

Contact information

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r•••••••@cognizant.com

Phone

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+34 ••• •••• ••••

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Background

About Rajkumar Dharmalingam

Certified Salesforce Associate and Salesforce Administrator with huge knowledge on Salesforce application. · Expertise in Contact center domain in the areas of Testing, Support and Maintenance. · Specialized in Production support and Testing of Contact Centre solutions in various platforms like Genesys, Avaya, Cisco, Mitel. · Extensively involved in Functional, Regression, Load Balance and Automation testing of IVR, CTI, Agent Desktop and web applications. · Huge experience in testing Genesys WD, configuring Genesys Administrator(GA & GAX), Genesys Reporting,Speech Miner and ShoreTel applications. · Skilled in Natural Language testing of Virtual Assistant of Apple. · Expertise in Agile methodologies and in leading the Scrum Team of testers. · Provided Quality assurance on project deliverable releases based on Agile schedule. · Hands-on Experience in testing of web applications and large scale applications in banking domain.

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