Rajkumar Rishichandra Singh

Background

About Rajkumar Rishichandra Singh

Proficient in identifying new business opportunities from potential customers, delivering presentations, negotiating & converting them into deals, building & maintaining strong customer relationships • Proficiency in compliance and process implementation; participated in brain storming sessions and implementing processes. • Exposure on peer-to-peer quality assurance and quality control activities, including test results review and validation. • Coordinate test efforts with quality assurance, internal review group and other validation testing process to monitor servicing operations practices to ensure they comply with applicable laws, regulation, government agencies, investor rules and internal policies. • Business process review and analysis to understand where gaps and/or the need for enhanced process documentation might exist. • Hands of experience US credit reporting tools such as Experian, Innovis, Transunion and Equifax. • Team management and process internal quality checks to ensure team accuracy. • Development of control documentation, including reporting requirements, well defined QA/QC reviews, structured vendor communication points and management escalation paths. • Rich experience in making decisions for smooth progress of day-to-day business operations, turning around operations in rapidly changing environments and maintaining excellent metrics. • Hands-on in resolving the customer queries within the time frame and business process review & analysis to understand the gaps and the need for enhancements. • Proficiency in using various predictive modeling techniques to help business in understanding market and business trends and helps in cost reduction. • Expertise in analysing business processes to develop customized solutions to reduce costs, increase revenue and maximize profit; experience in providing in-depth analysis of business, industry trends, on ground market intelligence for enabling planning and decision-making. • Proficiency in acting as a communication link between customer and the business and between the stakeholders and the business team. • Skills of building and maintaining healthy business relations with high net-worth and corporate clients and ensuring high client satisfaction matrices by achieving delivery & service quality norms • Skilled in conducting monthly training and up-skilling sessions for the team performing testing • Provided training is given to all relevant staff on key policies and procedures such as Sanctions, AML and OFAC.