Rajkumar Santhanam

Background

About Rajkumar Santhanam

As a Technical Support Engineer at Salesforce, I leverage my expertise in accessibility testing and technical support to ensure compliance with industry standards and provide innovative solutions for challenging technical issues. With years of experience in this role, I collaborate with cross-functional teams to enhance the customer support experience and resolve issues promptly. I work with global customers to explain our processes and advocate for inclusive design in multiple ways. I conduct thorough investigations to identify bugs and create publicly accessible known issue documents to address accessibility concerns. My passion for accessibility is backed by multiple certifications from IAAP CPACC and Deque University, including Accessibility Fundamentals, Designing an Accessible User Experience, and Semantic Structure and Navigation. I have applied these skills in various projects, such as testing and troubleshooting customer sites, POS systems, and ERP solutions in Oracle Cloud Commerce for IBVI Supply and National Industries for the Blind. I am always eager to learn new tools and techniques to enhance my skills and contribute to creating inclusive and accessible digital experiences.