Rajkumar Vedachalam

Background

About Rajkumar Vedachalam

Rich experience in ITIL Best Practice implementation and in aligning IT processes with ITILv3 Process by establishing Incident Management procedures • Skilled in defining service standards and ITIL based guidelines that serve as benchmark for excellent service delivery, thereby contributing towards additional service revenue generation • Rich experience of working on ITSM Tools HP Service Manager • Proven track record in successful operations management and in developing metrics at various levels to ensure effective delivery of service • Expertise in resolving complex & critical system issues within set SLA involving Root Cause Analysis and development of documentation • Proficient in managing stakeholders, maintaining key relationships with them by acquiring feedback on critical issues and taking appropriate actions to ensure best customer experience • An enterprising leader with excellent analytical and problem solving skills