Rakesh Kaul

Background

About Rakesh Kaul

Experience in managing, driving business & services in ICT industry globally, having worked with IT, Telecom & TV/Media equipment manufacturers and Telecom service providers. FUNCTIONS HANDLED- Leading and managing the company at country level to govern, implement and achieve its mission as per the business plan, including shared services functions at global level- Setting up and managing ongoing service delivery/ complex SI projects/ technical operations/ managed services/customer experience with leading technology providers/ vendors- Driving large scale and complex managed services/ service delivery for customers across multiple countries/ regions, including P&L responsibility- Managing large teams across multiple countries/ APAC region level, including talent development/ management - Business Development (product management/ market research / PR) at general managerial/ Head of Dept./ Director level positions- during tenure with Telecom Service Providers TECHNOLOGY/ SERVICES EXPERIENCE- Services delivery/ outsourcing business Engagements (Networks / IT/ SI), Switching, Paging, CDMA, Mobile Phone Services-2G/3G/4G, TV & Media technologies and IT & Cloud. KEY STRENGTHS-Excellent general managerial skills in managing APAC technical operations (including India, Japan & Australia), including overall country legal entity management in India as Country Head-Excellent end to end technical operations, MS, customer experience as a result of working successfully in different roles with leading equipment vendors and Service providers-End-2-end experience in developing service/ business strategy, Managed Services operations, customer experience, SI, including P&L responsibility-Excellent experience of managing, influencing, and driving customer meetings/ presentations across all levels, including CXO level-All round understanding of service provider’s operations scenario, having worked with various service providers-Excellent collaboration & networking capabilities- internally within the organisation & externally with customers in a multi-national scenario-Knowledge & experience of both the key account management and operations/ service delivery, including Implementation of strategic marketing initiatives-Good knowledge of contractual/ commercial negotiations skills-Excellent leadership skills in managing people and talent acquisition-All round understanding of international business scenario in telecom, ICT, Media industry and working in multi-cultural environment across APAC countries.