Rakesh Mahadevan

Background

About Rakesh Mahadevan

A result oriented professional with 16+ years of experience in various fields like Voice Networking, Technical Support/Troubleshooting with technical expertise in the Implementation, Operations & Support functions in IT Infra & ITES. Excellent technical grasp of Voice Networking enabling me to easily understand working principles of new technologies and efficiently troubleshoot in practical situations. Proficient at managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and planning. CERTIFICATIONS: CCIE Collaboration Written. Cisco Certified Network Professional Collaboration. Cisco Certified Networking Associate. Cisco Certified Network Associate Voice - CCNA Voice Cisco Certified Networking Associate – CCNA Routing and Switching Certified ITIL Foundation V3 DOMAIN & ADMINISTRATION SKILLS: Cisco PBX and Microsoft Teams admin center support and management. Cisco Unified Communications(UC) Installation and Configuration. Cisco UCCX for call center applications. Cisco UCCX Scripting. Cisco Unified Communications Manager Version 10.5, 11.5 & 14.0 Cisco Unity Connection 10.5, 11.5 & 14.0 Cisco Unified Communication Contact Center Express 12.X Cisco Voice Gateway 2800, 2900, 3900 & 4400 Series Router – H.323 & SIP. Cisco Expressways - Audio/Video Conferencing. Troubleshooting Cisco Router logs, ISDN Cause codes, CUCM traces and UCCX Code Debug. Monitoring tools Cisco Operations Manager, CSD and RTMT. Network Monitoring - SolarWinds and Entuity. Reporting tools Cisco UCCX Historical Reports. Ticketing tools ServiceNow. Incident Response and Change Management - BMC Helix ITSM. Vulnerability Management - Qualys. DNS/DHCP/Active Directory. VMware vSphere deployment and administration. Server and Network gear installation and configuration. IT Operations and End-user support. Datacenter Management and Migrations.