Rakesh Mahato

Background

About Rakesh Mahato

Proficient Genesys Cloud Developer experienced in creating applications utilizing Genesys Cloud APIs and integration capabilities. Skilled in web programming and REST APIs. • Capable Genesys Cloud Administrator responsible for daily operations, user/group administration, and configuration changes • Complete Understanding of Genesys Solutions / Architecture. • Liveperson with Chatbot Developer | Conversational AI. • Experience with eServices i.e Email / SMS / Social, GMS, Chat and Voice. • Experience with GRAT (Genesys Rule Authoring). • Experience with Genesys Interaction Workspace/Desktop application development for customizations • Experience in creating, developing, & deploying routing strategy using SCXML AND VXML • Troubleshooting and Analysis of SIP, ORS, GVP, MCP, URS, Interaction Server etc. • Involved in the design & development of GVP based Inbound IVR Call flow development. • Genesys SCXML deployment, configurations, and Routing Script. • Good in understanding workflow and have basic hands-on creating workflow. • Knowledge of the open-source technologies like XML, Tomcat. • Installation and server Maintenance, schedule backup, log clearance, report generation. • Understanding of RDBMS concepts including SQL, Constraints & Relationships. • Designing Process Flow and Technical Requirements Documents. • Test cases writing and executing using manual testing. • Working under Agile scrum methodology /sprint-based project management system.