Rakesh Shete
VP of Architecture, Ai Products & Solutions at Convergedhub Ai
Based in Pune Division, India
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Seniority
Other
Department
Other
Location
Pune Division
Industry
Technology, Information and Internet
Company size
7
Contact information
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r•••••••@convergedhub.ai
Phone
5 credits+91 ••• •••• ••••
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Background
About Rakesh Shete
Technology leader with 21+ years of proven success in architecting, designing, and delivering large-scale cloud-native and AI-powered enterprise solutions. Currently working as Senior Software Architect at NICE Ltd, where I lead architecture for GenAI-enabled products in the contact center space, including Enlighten AI for CX. My work spans scalable AWS-based platforms, GenAI solutions with LLMs, and high-availability SaaS serving millions of users.Filed two US patents in AI and workforce management. Experienced in guiding product strategy, building microservices at scale, and transforming legacy systems into modern digital platforms. Passionate about leveraging GenAI (LLMs, RAG, Text2SQL) and AWS-native services to solve complex business challenges and drive innovation.Specialties:GenAI (LLMs, RAG, ChatGPT, AWS Bedrock, Azure OpenAI)| Cloud Architecture (AWS)| Microservices | SaaS | CI/CD | Java, Spring Boot | Angular, React | Snowflake | Text2SQL | Contact Center (CCaaS, WFM)
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