Rakesh Singhal

Background

About Rakesh Singhal

Overall 16+ years of experience across Service Delivery, Digital Transformation, Transition, Business Solutions and Program Management Currently working as Deputy General Manager – Operations in Aptara (Techbooks International Pvt Ltd) leading P&C Operations for a Platinum US Client Responsible for Strategic Client Partnership, P&L Management, Business Transformation, SLA Management, Pipeline Building, Solution Design Adept in understanding & delivering as per client requirements and building a strong vendor-client relationship. Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues. Strong background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources. Excellent interpersonal, communication & organisational skills with proven abilities in customer relationship management. Specialties: Service Delivery, Transition, Customer Focus, Project management, Planning & Budgeting, Cost control measures, Driving operational excellence, Process re-engineering & Transformation, P&L management, Building efficiencies, Risk mitigation, Lean management, Workforce management & Data analysis.