Seniority
Manager
Department
Other
Location
Waterloo
Industry
Banking
Company size
105K
Contact information
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r•••••••@td.com
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Background
About Rakhi D.
Summary of Skills and Qualifications • Over 12 years’ experience in the customer service industry • Over 8 years of experience in management of quality control/customer experience/Contact Center Operations • Masters in Microbiology • Proven record of driving regulatory performance in customer relations • Acknowledged for accountability, integrity, timeliness and successful completion of projects • Exceptional data analysis skills, MS Office and computer skills • Excellent communication and leadership skills • Proficient in English and Hindi Accomplishments - Bravo Quarterly Award and multiple recognitions in less than a year’s tenure with TD Bank - In 8 years of tenure with American Express, received 5 promotions with latest promotion as Senior Leader in quality department - Received rewards & recognitions such as Beyond the Call Duty Award, Club 76 Award, Ambassador of Relationship Care Award, quarterly and yearly rewards within organizations worked
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