Raksha Shetty

Background

About Raksha Shetty

As a Senior Program Coordinator at Emeritus, I have the privilege of managing professional courses with leading universities such as Wharton, Kellogg, MIT Ex-Pro, and NYU Tandon. My expertise lies in overseeing up to 20 courses simultaneously, ensuring seamless course operations and delivering top-quality standards. I provide high-level client support through platforms like Zendesk, lead critical meetings, and maintain clear documentation of key decisions.In addition to program coordination, I spearhead course automation initiatives and work with external tools like YellowDig, NextTech, and Codio to enhance course delivery. I also manage productivity projects via Wrike and have played a key role in launching new mini certification programs with Kellogg and MIT Ex-Pro, showcasing my skills in project management and course development.Previously, I worked as a Sales Process Trainer, where I delivered extensive training on sales processes and Direct Inward Dial (DID) systems. I developed customized training programs, coached sales teams in the field, and used various instructional techniques to ensure quick concept retention. I also created training calendars to enhance business networking and optimize sales performance.During my tenure as Sales and Marketing Manager at Sprouts Edu Tours, I led a team of 50+ sales professionals, driving business growth through strategic sales negotiation and business development training. I designed training materials, collaborated with management and HR to update training plans, and continuously refined my methods based on feedback and sales data. My efforts contributed to enhanced sales performance and operational success.Additionally, I have experience in identifying training needs, preparing teachers for success, and evaluating performance at both the individual and organizational levels. I also conducted webinars for parents, bridging communication and ensuring a supportive learning environment.