Rakshit Mathur

Background

About Rakshit Mathur

With over four years of experience as an Executive Housekeeper and Assistant Housekeeping Manager at Spectrum Resort, Spa & Convention, I have developed a strong expertise in managing the daily operations and quality standards of the housekeeping department. I have also demonstrated a proven ability to enhance guest satisfaction and loyalty through delivering exceptional service and maintaining a clean and comfortable environment. As an Executive Housekeeper, I was responsible for overseeing a team of 50 housekeeping staff, ensuring compliance with health and safety regulations, and managing the budget and inventory of supplies and equipment. I also contributed to the resort's revenue and reputation by partnering with other departments, such as front office, maintenance, and sales, to coordinate and execute special events, promotions, and VIP services. Some of my achievements include increasing the guest satisfaction score by 15%, reducing the turnover rate by 20%, and securing a large contract with a corporate client for a long-term stay.