Ralph Freeman

Background

About Ralph Freeman

Providing superior customer support, particularly IT support, demands excellent listening skills, the ability to troubleshoot complex problems, and technical expertise. Personally and professionally, I excel in each of these areas. I have a life-long love of people and computers – when I was young, I built my first PC out of parts from other computers, and I've been helping my family and friends with their IT challenges and issues ever since. Throughout my career I have provided gold-standard service and logistics, managing staff that create satisfied customers and build brand loyalty. I have a proven track record of success working cross-functionally and proactively creating solutions. Each job I’ve held has built the key skills needed to thrive in IT and as a support desk specialist: • PC, Notebook, and Mobile Setup • Troubleshooting and Process Improvement • Telephone and Email Communication • Upgrade Assessment and Management • Interpersonal Communication • Software and Hardware Install • Directories and File Structure • Database and Data Management • Remote End-User Support • User Training and Coaching • Vendor Interface and Management I am passionate about utilizing my skills in delivering standard-setting customer service to generate growth and revenue. I’m detail-oriented, data-driven, and always focused on process improvement. Here on LinkedIn, I look forward to connecting with other driven, people-oriented professionals.