Ralph Hansen

Background

About Ralph Hansen

Extensive background in IT Systems Administration and Support. Multiple support roles supporting servers,(both physical & virtual), Operating systems, and Application support. Proven success in Problem Management, Capacity Management and Hardware / Application Support Core Competencies Critical Thinking Interpersonal Skills Communication Self Motivated Detail Orientated Problem Management Team at OpenText, INC: April, 2013 - July, 2015 Supported Major Incident-Problem Management processes across the OpenText organization. Worked closely with Delivery Managers and Global Infrastructure and Application Run teams to document major incidents/problems and perform root cause analysis of related problems. Facilitated calls to determine root cause and preventative action items. Updated and reviewed, problem records to ensure all actions are completed. Experience in managing large scale technology incidents and supporting root cause analysis. Capacity Management Team (Analysis, Metrics, & Reporting) January, 2010 – April, 2013 Responsible for monitoring and analysis of server capacity and performance. Generated metric reports for management, flagging virtual servers and applications needing performance upgrades or tuning. Performed readiness reviews of servers prior to servers going live. Configured parameter files for Linux servers, set threshold alerting levels Senior Systems Administrator for IBM legacy EDI systems April, 2005 – October, 2010 Hardware build outs, Operating System installs, Application installs on Windows servers. Supported MS Win Servers, Operating Systems support, and Application support. Technical Skills Tools: HP SM9, HP Open View, Excel, SharePoint, Glance, Top. Operating Systems: MS Windows 2003 Server, Windows Server Linux Red Hat Lotus Notes, Domino server.