Ralph Manno

Background

About Ralph Manno

I'm a highly motivated, team focused ICT professional who enjoys working with customers to solve their communications and business needs. I work with a team of like-minded experts including professional services, sales engineering, product development & customer care specialists to understand & help overcome complex communications obstacles. I have a 25+ year history and track record as a trusted advisor to my customers with a demonstrable skill set and expertise in:+ Matching technical, business & budgetary requirements with a specific solution set + Negotiating fair pricing & terms based on value of software and services provided + Engaging with stakeholders & team players for proper strategy development and execution + Customer satisfaction and retention Specialties: System Software Application Software Call Center / Contact Center Telecommunications Workflow Automation Cloud CaaS SaaS Business Process Automation PBX (Public Branch Exchange) ACD (Automatic Call Distribution) IVR (Interactive Voice Response) TTS (Text-to-Speech) ASR (Automatic Speech Recognition) Unified Communications Professional Services Managed Services Skills-based Routing Multi-Modal Communications