Ralph S.

Background

About Ralph S.

IT Professional – A/V Solutions Engineer – Customer Service Management. Information technology professional, providing collaboration solutions to customers. With a background in supporting wired/wireless LAN-WAN infrastructure and Customer Service Management, providing solutions to government and corporate customers. With over 30 years of experience in the IT industry, installing, operating, and maintaining network infrastructure, Data/Video/Voice Networks, their associated WAN/LAN interface equipment and diagnostic tools. Support Collaboration Services, including Video/Audio Conferencing, Content Sharing and Control Systems, ranging from identifying customer requirements, design, implementation, and maintenance. Provide onsite event support to ensure Guest Wi-Fi and Collaboration Services are provided as requested. Support IPTV Services, Set-Top Box configuration, deployment and maintenance. Provide Customer Service Management to users of provided IT services and programs. Capture customer requirements for IT services and manage the service request process. Ensure that all project, resource, and business management elements work efficiently to support the customer's mission. Operate Network Management Systems and Performance Monitoring Systems in support of wired/wireless network equipment. Analyze and resolve complex hardware and software issues. Frequent inter-organizational and outside customer interaction. Support Extended Runtime Services (UPS), including deployment, monitoring, and maintenance of various UPS devices.