Ralph Simon

Background

About Ralph Simon

Technical Skills Incident Management (IM): Facilitation of bridge calls with resolving teams to assess and resolve critical issues. Efficiently driving major incidents to completion within the target SLA for severity levels. Identity and Access Management (IAM): Onboarding and access management for employees, including account maintenance such as password resets, profile updates, and reactivations. Proficient in utilizing Microsoft Azure, Active Directory, and O365 Admin Center for security group management and account configuration. Data Analysis: Skilled in analyzing and interpreting data using MS Excel and Python libraries such as Pandas and NumPy to deliver actionable insights. ChatGPT & AI Tools: Experienced in leveraging ChatGPT and OpenAI technologies to enhance operational efficiency, automate repetitive tasks, and provide innovative solutions to complex challenges. Applications & Tools Ticketing Systems: Proficient in ServiceNow, Remedy, JIRA, and Zendesk for issue tracking and resolution. Microsoft 365 Applications: Expertise in MS Word, Excel, PowerPoint, Outlook, and Teams for business productivity and collaboration. Miscellaneous Tools: Experience with Microsoft admin tools and other operational software. Key Responsibilities & Achievements B2B technical support specialist handling inquiries and ensuring customer satisfaction. Demonstrated ability to manage technical operations effectively, combining problem-solving skills with a customer-focused mindset.