Raluca Cantemir

Background

About Raluca Cantemir

Experienced Team Leader with a strong background in customer support and team management. With over four years of success at FoundEver (former Sykes) in a BPO environment, I have consistently delivered exceptional customer service while driving team performance and exceeding SLA targets. As a Team Leader, I have led a team of 10-14 FTEs in delivering high-quality customer support services for a known gaming project. By implementing strategies to improve team performance and customer satisfaction, I have consistently achieved outstanding results. I foster a positive and collaborative work environment, conducting regular team meetings, providing coaching and feedback, and promoting open communication. My expertise lies in resolving complex technical issues and inquiries, ensuring a seamless customer experience. I possess exceptional communication, analytical, and problem-solving skills, allowing me to effectively address customer escalations and collaborate with cross-functional teams. I am fluent in English and Romanian, facilitating efficient communication with diverse customers and colleagues. Prior to my team leadership role, I excelled as a Customer Support Agent, showcasing my understanding of customer service best practices and consistently achieving high customer satisfaction ratings. I also bring valuable experience in sales operations and content editing from my previous roles as a Sales Manager and Senior Editor. I am proficient in data analysis and working with dashboards. I am a detail-oriented, self-motivated, and adaptable team player, dedicated to delivering exceptional customer service. Outside of work, I find joy in gardening, going on spontaneous road trips, reading various topics, and writing short articles to express my creativity. If you're seeking a passionate and results-driven Team Leader with expertise in customer support and team management, I welcome the opportunity to connect and explore potential collaborations.