Raluca Daniela Ene
Mrs at Coforge
Based in Bucharest, Romania
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Seniority
Staff
Department
Other
Location
Bucharest
Industry
IT Services and IT Consulting
Company size
33K
Contact information
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r•••••••@coforge.com
Phone
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Background
About Raluca Daniela Ene
Customer Service Team Leader with proven expertise in BPO operations, vendor management, and process optimization. Skilled at designing and implementing data-driven strategies to streamline workflows, elevate customer experience, and consistently exceed KPI targets. Building and mentoring high-performing teams, fostering a culture of accountability and innovation, and driving continuous improvement in fast-paced, high-volume environments. Adept at leveraging analytics to uncover opportunities, improve efficiency, and deliver measurable business results. Passionate about aligning customer success initiatives with organizational goals to maximize retention, satisfaction, and long-term growth.
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