Raluca Enache

Background

About Raluca Enache

As a reliable and detail-oriented Document Management Specialist, I specialize in establishing high-performing document control systems for accurate documentation update and maintenance. I am recognized for excellent communication, negotiation, influencing and interpersonal abilities, quickly resolving arising problems and contributing to a positive image of the company. My passion for continuous improvement is reflected in every area of my work, proactively identifying underperforming areas and executing high-impact projects to facilitate data availability and transparency as well as adherence to regulatory requirements. Recent achievements include: • Optimized complaints management, creating specialized content and procedures for 17 different production areas. Enhanced customer satisfaction, reduced response time, improved reporting quality and minimized financial, legal and reputational risk. • Played a key role in development and implementation of company-wide internal databases and standardized processes to minimize overall costs for archiving and document storage operations. • Facilitated agile transformations through implementation of innovative improvement solutions while delivered training sessions to support teams to achieve best practices and adapt to new standards.