Ramakanth Gogula

Background

About Ramakanth Gogula

Scheduling tools to the operators • Sending timelines for SEV as per requirements. • Attending MPRs and daily quality calls. • Working on different like HPOM9, Netcool, BSM, ANX OMI, Liaison and Zabbix. • Working on different tools and monitor and work on different alerts. • Will perform weekly reboots • Assisting users in Citrix & AD issues. • Worked on Call Servers in Live platform. • Worked and Monitored Samba server. • Follow up on tickets with Clients. • Assisting & trouble shooting of various Software, Network & application issues to corporate users. • Worked on Linux servers, adding new users and providing group access. • Actively participating in client activity calls. • Ensured to track repetitive alerts and provide the required resolution through team coordination. • Adding and assigning roles to new users in organization • Monitoring of daily wise company applications, internet & intranet related issues. • Configuring LDAP • Managing of Backup Servers, Network Printers. • Handling overall Pan India Calls for Edelweiss Trading Application issues – Web, Application & Mobile App Based. • Managing a wide range of LAN users.