Raman Singh

Background

About Raman Singh

I am a Consultant (Senior Manager / Senior IT Service Management (ITSM) and SIAM Consultant) with 13+ years of ITSM Excellence. I have extensive experience leading service delivery, supplier governance, and process excellence across global enterprises. My career has been defined by enabling digital transformation modernizing IT operations, integrating multi-vendor ecosystems, and aligning technology services with business outcomes. At HCL Tech, I have spearheaded initiatives that improved SLA adherence by 25%, implemented ServiceNow solutions to automate workflows, and designed SIAM governance frameworks that strengthened compliance and vendor collaboration. These efforts have consistently delivered measurable improvements in efficiency, customer satisfaction, and operational resilience.Key strengths include- Service Integration & Supplier Governance: Ensuring seamless collaboration across diverse vendors in complex IT ecosystems- ITSM Excellence: Driving incident, change, and problem management processes that enhance stability and business continuity- ServiceNow Expertise: Leveraging 7+ years of hands-on experience to optimize ITSM capabilities and accelerate automation- Leadership & Team Management: 8+ years of experience leading cross-functional teams, managing client relationships, and driving stakeholder engagement. Skilled in mentoring, capability building, and ensuring high-performing teams deliver strategic outcomes- Continuous Improvement: Embedding CSI practices to foster innovation and long-term value creation. Design and Implemented CIM module in ServiceNow for multiple projects- Certified in ITIL Expert and SIAM: I combine technical depth with strategic vision to help organizations transform IT into a business enabler- Versatile Experience: Led Service Desk and Quality Management teams, ensuring operational excellence, training, and capability development. Successfully managed project transitions and service desk operations to achieve seamless delivery.